Our contracts are usually annual, with monthly billing in advance and no penalty for terminating the contract prior to the end date. Expenses incurred will be calculated pro-rata to the time elapsed in the current billing period.
We recommend an annual contract for our service, as it provides stability, greater commitment, in-depth integration and the possibility of effective strategic planning. However, our business executives will be able to design contracting schemes tailored to your individual needs and discuss shorter options if you prefer, in order to provide the flexibility and quality necessary for success in leveraging the platform to increase your urban intelligence.
The data generated by the client is the exclusive property of the client. We establish a confidentiality agreement (NDA) at the beginning of the process to ensure the security of the information analyzed by Vikua.
The recurrence of information updating depends on the data sources provided by the client, as well as on the expected analysis. Our team will provide from the beginning the mechanisms to connect us in real time to the sources of information, seeking an update that adapts to the client’s reality and seeks to prioritize the information with high recurrence.
Yes, our team provides support from the beginning of the process, seeking to facilitate the process of uploading data, connecting sources, creating users and using the platform on a recurring basis in the client’s operations. We are committed to guarantee a smooth experience for our clients.
The data collected by Vikua is the exclusive property of the company, but customers can access visualizations, integrations and analysis of this data through the Vikua Dashboards module.
Yes, we guarantee a high degree of reliability in the results due to the continuous updating of the data, a rigorous analysis and quality control process, automated algorithms that detect inconsistencies in the data, and a team of experts in data analysis in constant evaluation of the Data Vikua.
Our data integration and analysis processes are efficient and fast. In the first month, we evaluate and adjust the client’s data. In the second month (or even sooner, depending on the results of our data diagnosis), the platform starts generating visualizations using artificial intelligence and our processing engines.
Yes, Vikua Platform supports data in Excel format. We can import and process your existing data for analysis.
We adapt to the reality of our clients’ business by connecting directly to databases, through APIs, or with frequent updates based on CSV or Excel files. Our technical team will take care of this integration in a secure way, guaranteeing the confidentiality and integrity of your information.
You can request multiple users in Vikua Platform according to the specific needs of your organization.
The data update depends on the source and configuration. We can configure automatic updates in real time or periodically as long as a data source that allows it is integrated to Vikua Platform.
Yes, you can assign different levels of access to users to view specific information and protect sensitive data.
and when a data source is integrated into Vikua Platform that allows it.
he confidentiality of your data is paramount to us. Our confidentiality agreement (NDA) and strict security policies guarantee the protection of your data throughout the process.
Additionally, we work with end-to-end encryption and use bigquery technology and have the necessary certifications, the Authorization to Operate (ATO) from the Federal Risk and Authorization Management Program (FedRAMP) at the Moderate level. In addition, ITAR, SOC 2 Type 2, PCI DSS and HITRUST compliance validate bigquery’s security level required by industries and state and federal administrations.
No, you do not need to purchase additional hardware for Vikua to access your organization’s data. Our platform integrates efficiently with your organization’s existing data sources, leveraging the infrastructure you already have rather than requiring additional hardware. This means you can start using Vikua and take advantage of its visualization capabilities, integration and other services without the need for costly hardware investments. Our solution is designed to be affordable and adaptable to your current technological environment.
The expertise of our strong team of data analysts is available for consulting and organizing the data and its different sources. The data will be evaluated and depending on the level of complexity of the information to be organized the service may be included in the price of our packages or may require an additional cost.
En Vikua, la confidencialidad y seguridad de sus datos son dos de nuestros principios. Por ello, bajo ninguna circunstancia compartimos su información con terceros. Nuestra política es proteger la privacidad y la integridad de sus datos de manera absoluta.
Solo en el caso de que su organización decida unirse como nuestro data partner, compartiremos datos agregados y de comportamiento, nunca datos personales de su base de datos. Esto garantiza la protección total de la información confidencial mientras colaboramos en la mejora de su toma de decisiones y operaciones urbanas. Su privacidad es nuestra prioridad.
A Data Partner is an organization or entity that collaborates with us at Vikua to enrich our analytical capabilities. This collaboration involves sharing specific behavioral data and urban patterns, in an aggregated and anonymized manner, in order to improve our models and analytics. Participating as a Data Partner enables a deeper understanding of urban challenges and helps drive more informed decision making without compromising the privacy of personal data. It is a strategic partnership that contributes to the advancement of urban intelligence.